Return Policy
Return & Refund Policy
Effective Date: [Insert Date]
At Motivators Sports, we take pride in providing premium-quality sports gear and accessories. Your satisfaction is important to us. Please review our Return & Refund Policy carefully before making a purchase.
By placing an order through our website, you agree to the terms below.
1. Eligibility for Returns
We accept returns under the following conditions:
The item must be unused, unworn, and in its original packaging.
The return request must be initiated within 7 days of delivery.
Items must be returned with original tags, labels, and proof of purchase.
2. Non-Returnable Items
The following items are not eligible for return:
Customized, engraved, or personalized products.
Used or damaged items due to misuse or improper handling.
Discounted or clearance items (unless defective).
Balls, grips, and other consumables once opened.
3. Return Process
To initiate a return, please contact our customer service at:
Email: [Insert Email Here]
Phone/WhatsApp: [Insert Contact Number Here]
We will guide you through the return process and provide you with the return shipping address.
Important:
Returns must be shipped back using a trackable shipping service.
Customers are responsible for the return shipping costs unless the return is due to our error (wrong item, manufacturing defect, etc.).
4. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect:
Contact us within 3 days of receiving the item.
Include clear photos of the damaged or defective product.
We will offer a replacement, store credit, or full refund, based on the issue.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed back to your original payment method (via Stripe) within 7–10 business days.
Shipping costs are non-refundable, except in cases where the return is due to our error.
6. Exchanges
We do not offer direct exchanges. If you need a different size or item, please return the original item (if eligible) and place a new order.
7. International Returns
We accept returns from USA, Canada, Europe, and other international locations, but:
Return shipping fees and import duties (if any) are the customer’s responsibility.
Make sure the product is packaged securely to avoid damage in transit.
8. Cancellations
Orders can be canceled within 6 hours of placing them. After that, we begin processing and shipping, and cancellations may no longer be possible.
9. Contact Us
If you have any questions about this Return & Refund Policy, feel free to contact us:
Email: [Insert Email Here]
Phone/WhatsApp: [Insert Contact Number Here]
Mailing Address: [Insert Your Business Address Here]